黑料网

Effective 6 January 2026. All $ amounts are in AUD.听

黑料网听Learning offers different plans, each of which has its own pricing and policy rules.听

Plan overview

Terms and Conditions (apply to all plans)

Payments

Payments for sessions are taken in advance based on your selected plan. This advance payment is charged at the time of enrolment (or when switching to this pricing plan) and then听maintained听through a weekly billing cycle. Each week,听you鈥檒l听be charged for听additional听session/s to ensure your account always听remains听the required number of sessions ahead.听

Starter Pack sessions

Starter Pack sessions are the听initial听discounted sessions offered at the beginning of your听黑料网听enrolment. These sessions are designed to help you experience our tutoring approach at a lower upfront cost.听

No credits or refunds are provided if Starter Pack sessions are cancelled or missed.听

If a session is cancelled due to a听黑料网听error, we may offer a credit or a discounted future session at our discretion.听

Starter Pack sessions can be rescheduled (within policy), but they are not refundable unless there is a failure in听黑料网鈥檚听ability to deliver the service.听

If you transfer to another plan, any unused Starter Pack sessions will be听retained听and can be used under your enrolment.听

Starter Pack sessions are only available once per enrolment.听

Rescheduling sessions

Your plan allows the reschedule of a 1鈥憈o鈥�1 tutoring session free of charge up to 4 hours before the scheduled start time. Rescheduled sessions must take place before the next recurring session in the same weekly slot, and where the same tutor is unavailable, other tutors may need to be听utilised. Each session can only be rescheduled once.听

Cancellation of sessions

Under your plan, any paid session needs to be used before the next scheduled session. Cancelling a session will result in听forfeiting听the session fee.听

Pausing an enrolment (outside of school holidays)

Pausing outside of听public school听holidays is not听permitted.听

Summer Holiday pauses

Your plan听provides听the option to pause or continue sessions during the public school听Summer听holidays in the student鈥檚 state of residence.听

Autumn, Winter and Spring holidays

Your plan allows you to skip sessions scheduled during the Autumn, Winter, and Spring public school holidays (based on your state of residence) in exchange for a make鈥憉p听voucher听(黑料网听Voucher). To receive a听voucher, the session must be cancelled at least one day before the scheduled start time, and the听voucher听must be used by its stated expiry date.听

黑料网 Vouchers

黑料网听Vouchers听are make鈥憉p听vouchers听which can be redeemed through the 鈥淎dd Session鈥� feature in your听黑料网听Customer Hub. Each听voucher听must be used before its stated expiry date. Unused听vouchers听will be听forfeited听after expiry.听

Make-up sessions

Sessions booked using a听黑料网听voucher听may be rescheduled up to 4 hours before the scheduled start time. Rescheduled sessions must occur before the next recurring session in your weekly schedule. If your regular tutor is unavailable, another suitable tutor may be assigned.听

Each make鈥憉p session can only be rescheduled once. If a make鈥憉p session is cancelled by the customer or missed, it cannot be credited or reissued.听

Notice period and enrolment changes

Notice period

To cancel an enrolment, change your pricing plan, or stop听services,听you must provide the minimum notice period that applies to your selected plan, as outlined in the Plan Overview table above.听

Cancelling an enrolment

The required number of sessions are paid in advance and will be used to complete your enrolment. They are not eligible for听refund听or credit.听

Changing plans

If you switch to a different pricing plan, the new plan will take effect after the sessions already paid in advance have been completed.听

Refunds

If your听黑料网听account is cancelled (no active enrolments), only unused session credits beyond the applicable notice period will be refunded (e.g.鈥痗redits from eligible cancelled sessions or unused make鈥憉p sessions).听

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* A credit card surcharge may apply to cover the processing fees associated with the type of card used for payment. The surcharge is calculated as a percentage of the transaction amount:听

• 0% (No surcharge) for Visa Debit cards听

• 0.60% for MasterCard Debit cards听

• 0.80% for Visa Credit cards听

• 1.10% for MasterCard Credit cards听

• 1.6% for American Express cards听

These surcharges are not greater than our cost of acceptance.听